Staff Fear Being Forced to Act Illegally Amid High Attrition Rates
The Home Office is reportedly facing an “exodus” of asylum caseworkers who are concerned about being compelled to act unlawfully under the proposed Illegal Migration Bill. An official responsible for deciding claims informed The Independent that staff are already frustrated with the home secretary’s accusations of slow work, despite challenges such as lost documents, rapidly changing policies, and inefficient processes.
Last year, the attrition rate for asylum decision-makers reached a staggering 46%, prompting the government to introduce a “recruitment and retention allowance” to keep existing staff while urgently seeking new hires. Speaking anonymously, the caseworker highlighted that the Home Office is:
Setting “impossible” targets for decision-making
Encouraging caseworkers to reject as many applications as possible
Creating a backlog with “ludicrous” policies that attempt to bar asylum seekers who passed through safe countries like France
Exposing staff to traumatic interviews with victims of rape and torture without adequate training
The official, identified only as David, warned that there will be a significant departure of staff if the bill is passed. “You cannot enforce a law if you’re not willing to play by the law,” he stated. “You can’t strip human rights from people in a country where we have the Human Rights Act and have signed the Refugee Convention. Being elected doesn’t give you the right to break the law.”
Concerns are mounting among decision-makers about the increasing workload and the introduction of policies deemed unfeasible. “The attrition rate is pretty scary,” another official noted, emphasizing that most civil servants are willing to do challenging work as long as it is lawful. However, many are stating that they do not wish to continue if that changes.
There are also fears that recruitment efforts for asylum caseworkers, particularly from ethnic minorities, are being hindered by the reputational damage stemming from the controversial Rwanda deal and the broader asylum narrative. While Conservatives have blamed an “activist blob of left-wing civil servants” for obstructing their asylum policies, David clarified that his views are not politically motivated, as he identifies as “pretty right-leaning.”
Internal communications from Home Office leaders have instructed civil servants to work towards making the Illegal Migration Bill a success, with warnings that “any new policy is only ever as good as its implementation.” Following Prime Minister Rishi Sunak’s pledge to clear the backlog of cases from before June 2022 by the end of the year, decision-makers have been pressured to expedite their work.
“They are not trying to solve the backlog; they’re trying to refuse as many people as possible,” David remarked, criticizing the policy attempting to declare asylum claims inadmissible for those who passed through safe countries on their journey to the UK. “If you want to claim asylum, you have to be here,” he added.
Official figures indicate that only a small number of the thousands of small boat migrants considered for inadmissibility have been deported, with David stating that the policy is “pointless” as the Rwanda scheme is stalled and there are no return agreements in place. “They take months to decide, but there’s nowhere to send them,” he explained.
In December, Suella Braverman, the Home Secretary, accused asylum caseworkers of slow decision-making, stating, “Frankly their productivity is too low.” David countered that it is “impossible” for decision-makers to process more than two cases per week due to the extensive requirements involved.
When a claim is received, caseworkers must review all related documents, which are often missing or difficult to locate due to backlogs, leading to delays in considering applications dating back to 2019. “You hope that they are available and not on annual leave,” David said, detailing the challenges of communication in these circumstances.
Following document review, security and immigration checks must be conducted, and substantive interviews arranged, which can take up to eight hours each and often require translators. David criticized the Home Office for providing “inadequate” training for handling accounts of trauma, saying that after conducting his first interview with a female asylum seeker, he was told by managers to “get used to it.”
After interviews, caseworkers are tasked with making decisions that balance the claimant’s account against complex Home Office guidelines on safety and human rights in the countries from which they fled. Asylum decision-makers typically earn between £25,000 and £27,000 a year, a salary that former Home Office permanent secretary Sir Philip Rutnam has deemed low for such a crucial role.
Rutnam pointed to countries like Switzerland, where the role is considered more senior and compensated accordingly. “In the UK, we use executive officers as asylum decision-makers,” he noted, highlighting the inadequacy of the current pay structure for such significant responsibilities.
The Home Office has stated that it is developing comprehensive plans to address the asylum backlog and improve the productivity of caseworkers by streamlining processes and recruiting additional staff. A spokesperson added that appropriate training is provided to decision-makers to help them respond to underlying factors, such as trauma, while also addressing their personal wellbeing. The government aims to double the number of asylum caseworkers to 2,500 and streamline the necessary interviews and paperwork.